Visitors information

Frequently Asked Questions

Explore the most frequently asked questions below. Is your answer not listed? Then contact us at or 0302081400.

Top 10

What are the opening hours of the Parque West?

What items should I remember to bring?

What kind of clothing is allowed for the activities?

Is there a changing room available?

Are there lockers available for valuable belongings?

Is there enough parking space available?

How can I cancel my booking?

I lost my booking code. What can I do?

What is the check-in time for?

Is it possible to bring your own catering?